E-mail is the best way to contact us. We check e-mail frequently and respond as quickly as possible. E-mail us using our Contact Form here. If you have a question about an order, please make sure your e-mail includes your name and order number. Call 1-800-923-7330 (USA/Canada).
Phone hours: Monday - Friday 8:00 a.m. to 6:00 p.m. CENTRAL time.
ORDERING ONLINE or BY PHONE
You can order online anytime or by calling 1-800-923-7330 Monday through Friday 8:00 a.m. to 6:00 p.m. We accept Visa, MasterCard, American Express and Discover through our secure server. Credit Card payments are handled safely and securely by Nova Network.
Your Order's Status will remain "Pending" until the credit card is charged. At that time the status will change to "Paid".
All prices are quoted in US Dollars. Your order will be finalized when payment has been received and confirmed. We offer two forms of payment, namely Credit Cards and Google Checkout.
All prices are quoted in US Dollars. Your order will be finalized when payment has been received.
SPA COVER PRODUCTION
You will receive a receipt/confirmation of your order via return e-mail. Please check it to be sure your order is accurate. If you wish to make changes, please notify us within 48 hours.
All of our covers are custom made to order. We do not carry an inventory. Once production begins, we are making a cover specifically for you. For this reason, your credit card is charged when you place your order. You can change or cancel your order up to three business days after you place it. We cannot cancel or make changes to your cover order once it is in production. Spa covers are covered by the warranty but are otherwise not returnable.
Spa covers are currently averaging approximately 2 weeks from the time you order to the time your cover is shipped (if we are delivering to a rural area please add an extra 2 - 3 days). Lead-time can vary depending on your location, weather conditions and holidays.
SHIPPING INFO Spa covers are shipped free via common carrier to any address in the contiguous 48 states (exception: offshore island).
We will need your e-mail address and daytime phone so the shipping company can call you and arrange for a convenient delivery time. If you have a cell phone number, this is the best option. They can schedule your delivery Monday through Friday during regular business hours.
Due to higher shipping costs to a LIMITED NUMBER OF AREAS, we are forced to add a Domestic Island Surcharge to spa cover orders going to the following zip codes: Martha's Vineyard and Nantuckett, MA ($122.00): 02535, 02539, 02552, 02554, 02557, 02584, 02564, 02568, 02573, 02575 Islesboro, North Haven, Vinalhaven, ME ($122.00): 04848, 04853, 04863 Shelter Island, NY ($122.00): 11964, 11965 Ocracoke, NC ($122.00): 27960 Kiawah, SC ($122.00): 29455 Other SC islands ($41.50): 29925, 29926, 29928 Florida Keys ($122.00): 33001, 33036, 33037, 33040, 33042, 33043, 33044, 33050, 33051, 33052, 33070 Sanibel, Captiva, Boca Grande Island, FL ($122.00): 33921, 33924, 33957 Grosse Island, MI ($91.00): 48138 Harsens Island, Beaver and Drummond, MI ($122.00): 48028, 49726, 49757, 49782 Washington Island, WI ($122.00): 54246 Crystal Beach, TX ($79.50): 77650, 78373 Catalina Island, CA ($88.00): 90704 Washington State Islands ($122.00): 98070, 98110, 98221, 98222, 98243, 98245, 98250, 98261, 98262, 98279, 98280, 98281, 98286, 98297, 98303
International Shipping Now Available!
We have partnered with Bongo International to service our customers Worldwide!
Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.
International customers can save up to 82% off typical international shipping rates by following these four easy steps:
Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.
If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.
Click on the Bongo Banner below to get started!
SPA COVER RETURN POLICY
Taking delivery of a new spa cover is much like taking delivery of new furniture. We recommend that you be present when the cover is delivered. The packaging exterior needs to be inspected for any damage. If damaged, please refuse the cover and contact us via e-mail so we can start processing the claim. DO NOT OPEN WITH SHARP OBJECT!
If cover is not inspected and is signed for damaged, you will have to place the claim directly with the carrier.
Returns will be accepted for covers damaged due to shipment. We also accept returns for defects and production mistakes. Additionally, we accept returns under the conditions outlined in the 5 year limited warranty. Please notify us of any problems like this within 48 hours of receiving your cover. We cannot accept returns for any other reason - Example: 1. You gave us the wrong dimensions. 2. You gave us the wrong brand, model or year information. 3. The color doesn't quite match the brick on your home.
COVER LIFTS & SPA ACCESSORIES RETURN POLICY
Spa cover lifts and accessories can be returned but a 15% restocking fee will be applied. Any missing and/or damaged parts will also be deducted from the credit.
If you have any questions about our products, policies, your order or you just want help ordering online, please call 1-800-923-7330 or e-mail us here. We will do everything we can to help so that you can have a great spa experience!