Spa Cover Production, Delivery and Return Policies
You will receive a receipt/confirmation of your order via return e-mail. Please check it to be sure your order is accurate. If you wish to make changes, please notify us within 48 hours.
All of our covers are custom made to order. We do not carry an inventory. Once production begins, we are making a cover specifically for you. For this reason, your credit card is charged when you place your order. You can change or cancel your order up to three business days after you place it. We cannot cancel or make changes to your cover order once it is in production. Spa covers are covered by the warranty but are otherwise not returnable.
Spa covers are currently averaging approximately 2 weeks from the time you order to the time your cover is shipped (if we are delivering to a rural area please add an extra 2 - 3 days). Lead-time can vary depending on your location, weather conditions and holidays. Spa covers are shipped free via common carrier to any address anywhere in the contiguous 48 states (exception: offshore island).
Due to higher shipping costs to a LIMITED NUMBER OF AREAS, we are forced to add a Domestic Island Surcharge to spa cover orders going to the following zip codes:
Martha's Vineyard and Nantuckett, MA ($122.00): 02535, 02539, 02552, 02554, 02557, 02584, 02564, 02568, 02573, 02575
Islesboro, North Haven, Vinalhaven, ME ($122.00): 04848, 04853, 04863
Shelter Island, NY ($122.00): 11964, 11965
Ocracoke, NC ($122.00): 27960
Kiawah, SC ($122.00): 29455
Other SC islands ($41.50): 29925, 29926, 29928
Florida Keys ($122.00): 33001, 33036, 33037, 33040, 33042, 33043, 33044, 33050, 33051, 33052, 33070
Sanibel, Captiva, Boca Grande Island, FL ($122.00): 33921, 33924, 33957
Grosse Island, MI ($91.00): 48138
Harsens Island, Beaver and Drummond, MI ($122.00): 48028, 49726, 49757, 49782
Washington Island, WI ($122.00): 54246
Crystal Beach, TX ($79.50): 77650, 78373
Catalina Island, CA ($88.00): 90704
Washington State Islands ($122.00): 98070, 98110, 98221, 98222, 98243, 98245, 98250, 98261, 98262, 98279, 98280, 98281, 98286, 98297, 98303
We will need your e-mail address and daytime phone so the shipping company can call you and arrange for a convenient delivery time. If you have a cell phone number, this is the best option. They can schedule your delivery Monday through Friday during regular business hours.
Taking delivery of a new spa cover is much like taking delivery of new furniture. We recommend that you be present when the cover is delivered. The packaging exterior needs to be inspected for any damage. If damaged, please refuse the cover and contact us via e-mail so we can start processing the claim. DO NOT OPEN WITH SHARP OBJECT!
If cover is not inspected and is signed for damaged, you will have to place the claim directly with the carrier.
Returns will be accepted for covers damaged due to shipment. We also accept returns for defects and production mistakes. Additionally, we accept returns under the conditions outlined in the 5 year limited warranty. Please notify us of any problems like this within 48 hours of receiving your cover. We cannot accept returns for any other reason - Example: 1. You gave us the wrong dimensions. 2. You gave us the wrong brand, model or year information. 3. The color doesn't quite match the brick on your home.
If you are unsure about what spa you have or need help with the dimensions of your spa or just want help ordering online, please call 800-923-7330 or e-mail us at email@example.com
Thanks for choosing SpaCoverBuyDirect! We will do everything we can to help so that you will have a great spa cover to enjoy!